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  1. FreePBX
  2. FREEPBX-9474

Voicemail recordings being sent to wrong email



    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Works For Me
    • Affects Version/s: 12
    • Fix Version/s: None
    • Component/s: Voicemail
    • Labels:
    • Environment:

      FreePBX distro

    • ToDo:
    • Distro:
      FreePBX Distro


      We are experiencing an intermittent issue where voicemail recordings are being sent to the wrong recipient. This has happened twice so far (as far as we know).

      Below is an excerpt from /var/log/maillog

      The first 3 log events appear correct and the emails were sent to the correct people. The log event starting at Jun 15 10:33:35 is the one that was sent to the wrong person. The email set for 9789 in the FreePBX extensions module is mstewart@reverecontrol.com.

      Jun 15 10:11:08 freepbx postfix/pickup[10799]: B70412B8091E: uid=499 from=<asterisk>
      Jun 15 10:11:08 freepbx postfix/cleanup[18014]: B70412B8091E: message-id=<Asterisk-1-7114256-9761-2406@freepbx.reverecontrol.com>
      Jun 15 10:11:08 freepbx postfix/qmgr[1708]: B70412B8091E: from=<asterisk@freepbx.reverecontrol.com>, size=73124, nrcpt=1 (queue active)
      Jun 15 10:11:08 freepbx postfix/smtp[18018]: B70412B8091E: to=<dpaden@reverecontrol.com>, relay=revere-email.reverecontrol.com[]:25, delay=0.29, delays=0.14/0.01/0/0.14, dsn=2.6.0, status=sent (250 2.6.0 <Asterisk-1-7114256-9761-2406@freepbx.reverecontrol.com> Queued mail for delivery)
      Jun 15 10:11:08 freepbx postfix/qmgr[1708]: B70412B8091E: removed
      Jun 15 10:23:39 freepbx postfix/pickup[10799]: BB7A22B80858: uid=499 from=<asterisk>
      Jun 15 10:23:39 freepbx postfix/cleanup[19301]: BB7A22B80858: message-id=<Asterisk-1-1160124014-9768-2406@freepbx.reverecontrol.com>
      Jun 15 10:23:39 freepbx postfix/qmgr[1708]: BB7A22B80858: from=<asterisk@freepbx.reverecontrol.com>, size=263022, nrcpt=1 (queue active)
      Jun 15 10:23:40 freepbx postfix/smtp[19304]: BB7A22B80858: to=<godom@reverecontrol.com>, relay=revere-email.reverecontrol.com[]:25, delay=0.31, delays=0.15/0.01/0/0.15, dsn=2.6.0, status=sent (250 2.6.0 <Asterisk-1-1160124014-9768-2406@freepbx.reverecontrol.com> Queued mail for delivery)
      Jun 15 10:23:40 freepbx postfix/qmgr[1708]: BB7A22B80858: removed

      **Jun 15 10:33:35 freepbx postfix/pickup[20397]: BBEC22B8091E: uid=499 from=<asterisk>
      Jun 15 10:33:35 freepbx postfix/cleanup[20845]: BBEC22B8091E: message-id=<Asterisk-1-1587470927-9789-2406@freepbx.reverecontrol.com>
      Jun 15 10:33:35 freepbx postfix/qmgr[1708]: BBEC22B8091E: from=<asterisk@freepbx.reverecontrol.com>, size=1307154, nrcpt=1 (queue active)
      Jun 15 10:33:36 freepbx postfix/smtp[20848]: BBEC22B8091E: to=<dbarnes@reverecontrol.com>, relay=revere-email.reverecontrol.com[]:25, delay=0.66, delays=0.33/0.01/0/0.32, dsn=2.6.0, status=sent (250 2.6.0 <Asterisk-1-1587470927-9789-2406@freepbx.reverecontrol.com> Queued mail for delivery)
      Jun 15 10:33:36 freepbx postfix/qmgr[1708]: BBEC22B8091E: removed**

      Here is another log entry from a few weeks ago with the same issue. This time the voicemail should have been sent to jleeper@reverecontrol.com.

      May 28 15:16:54 freepbx postfix/pickup[28280]: 46DAE2B808AE: uid=499 from=<asterisk>
      May 28 15:16:54 freepbx postfix/cleanup[30116]: 46DAE2B808AE: message-id=<Asterisk-1-99213153-7034-2406@freepbx.reverecontrol.com>
      May 28 15:16:54 freepbx postfix/qmgr[1708]: 46DAE2B808AE: from=<asterisk@freepbx.reverecontrol.com>, size=1364160, nrcpt=1 (queue active)
      May 28 15:16:54 freepbx postfix/smtp[30119]: 46DAE2B808AE: to=<cbradley@reverecontrol.com>, relay=revere-email.reverecontrol.com[]:25, delay=0.4, delays=0.18/0.01/0/0.21, dsn=2.6.0, status=sent (250 2.6.0 <Asterisk-1-99213153-7034-2406@freepbx.reverecontrol.com> Queued mail for delivery)
      May 28 15:16:54 freepbx postfix/qmgr[1708]: 46DAE2B808AE: removed

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                • Assignee:
                  tm1000 Andrew Nagy
                  jkelly Justin Kelly
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