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Type:
New Feature
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Status: Closed
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Priority:
Minor
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Resolution: Out of Date
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Affects Version/s: None
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Fix Version/s: None
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Component/s: QXact Reports (Commercial)
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Labels:
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ToDo:
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Distro Version:5.211.65-21
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Distro:FreePBX Distro
Date Queue Agent Action
2/4/15 8:31 Underwriting Jamie Massa LOGIN
2/4/15 12:50 Underwriting Jamie Massa LOGOUT
2/4/15 13:29 Underwriting Jamie Massa LOGIN
2/4/15 16:48 Underwriting Jamie Massa LOGOUT
This shows the agents activity for the day and while it would be easy to calculate the totals..... IMHO it would be better if the total amount of time was presented for you. The managers have stated they would love this feature to be available to give the total time in and/or out of queue because of the overhead when they need to add up the time on a short notice.
