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  1. FreePBX
  2. FREEPBX-7863

IVR - Incoming route

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    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Minor
    • Resolution: Won't Fix
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: IVR
    • Labels:
    • ToDo:
    • Distro:
      AsteriskNOW

      Description

      So at our company the call comes in and the IVR answers the call. let's say the caller wants customer service. they push 2. the ivr then reads the names of the CSR's but the caller doesn't remember or doesn't know the CSR for that area. I would really like the caller to be able to push "9" and the call go through the inbound route to determine the CSR for that area. Using Area Code from the CID. I can then create a list of area codes each CSR handles. it would be great if I could create a list of Area codes for each CSR, like the paging groups are set up, where I just drag all the area codes into a group and that group all go to one CSR, rather than creating a inbound route for every area code in the US. please feel free to contact me if you need an additional info... I could probably do most of it myself if I just had someone to get me started with Custom destinations, Custom Applications stuff... cmixon@amxtrucking.com

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              • Assignee:
                Unassigned
                Reporter:
                chasemixon chasemixon
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                Dates

                • Created:
                  Updated:
                  Resolved:

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