Ability to auto log off queue agents after a predetermined number of missed calls. Missed calls will be dependent on what the user or the system considers a valid missed call since queue agents that 'miss' a call while on another line may be considered busy, does not count toward the auto log off.
If more than n call are missed, the the agent is logged out of the queue and any queue they are a member of at that moment.
once the agent is logged out, the system will pass calls to queue as normal or go into after hours mode if no agents are logged in anymore, thus preventing unnecessary extended hold times because of missing a log off by an agent, reducing costs as well.
i was first introduced to this back in 2004 or 05 when i used Fonality PBXtra and this was a call center feature named Agent Variable Log-off. they stated that you could on a per-agent basis, define how many calls that agent can miss before they are logged out the queue.