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  1. FreePBX
  2. FREEPBX-6744

Queue Music on Hold Class settings not honored when the queue is used as Failover Destination

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: 2.11
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:
    • Asterisk Version:
      1.8.23.1
    • Distro:
      Self Install CentOS 5.X

      Description

      I'm trying to accomplish this setup (http://www.freepbx.org/forum/freepbx/users/first-ring-then-music-on-hold):

      This is the setup:

      Queue: 1001 (MainQueue)
      Queue: 1002 (MainQueue Failover)

      1) an external caller call the main corporate number

      2) the call is redirected to queue 1001 and the customer hear RING tone for 15 seconds:
      Music on Hold Class: Default (Ring Only)
      Join Announcement: None

      3) after 15 seconds, if no one answer the call, it's redirected to queue 1002 as failover
      Music on Hold Class: Default (MoH Only)
      Join Announcement: Welcome.wav

      4) The caller hear the Welcome Message, but after this it hear the RING TONE and not the Music on Hold

      Notes:

      1) If i set as direct destination of inbound route the queue 1002, I hear the MoH.

      2) If i configure a Ring Group with MoH as failover destination of queue 1001, I can hear the MoH

      Tested against Asterisk 1.8.23.1 32bit and FreePBX 2.11 (updated to 20130912)

      Best Regards

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              • Assignee:
                plindheimer PL
                Reporter:
                jin Ugo Viti
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                Dates

                • Created:
                  Updated:
                  Resolved:

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