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  1. FreePBX
  2. FREEPBX-5017

Queue or ring group with random + hunt

    Details

    • Type: Feature Requests
    • Status: Closed
    • Resolution: Out of Date
    • Affects Version/s: 2.9
    • Fix Version/s: None
    • Component/s: Ring Groups
    • Labels:
      None
    • ToDo:

      Description

      I could use a queue or ring group strategy that would work like a combination of random + memoryhunt + confirmation. I can find no way to do this with the current arrangement of queues and ring groups.

      This is for low-volume, high importance calls.

      1. I have incoming calls that need to be distributed randomly to a group of static agents (call them A, B, C and D)
      A. For each call entering the queue, it would generate a random ring order (for instance, C, D, A, B)
      2. I would like memory hunting (FreePBX-style, not Nortel)
      A. Our example call would ring C (for n seconds), then C + D (for n), then C + D + A until answered
      B. or timeout to alternate destination
      4. Calls will require confirmation the way that ring groups do it, i.e., not just for follow-me but for ALL calls.

      I cannot do this with a simple ring group; ring groups currently have memoryhunt, but not rmemoryhunt, which is what I need.

      Any thoughts on how to accomplish this without custom code and database lookups?

      Thanks,
      jermudgeon

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            • Assignee:
              Unassigned
              Reporter:
              wsfadmin wsfadmin
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