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  1. FreePBX
  2. FREEPBX-23884

Sangoma P330 phone will not fully provision

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Support
    • Affects Version/s: 16
    • Fix Version/s: None
    • Component/s: Endpoint (Commercial)
    • Labels:
      None
    • Bug Tracker:
      Customer Issue
    • ToDo:
    • Asterisk Version:
      18.14.0
    • Distro Version:
      12.7.8-2208-2.sng7
    • Distro:
      FreePBX Distro

      Description

      I was able to configure Sangoma D65 phones without an issue, but the P330 phones get the configuration file then never get beyond the "Starting" screen and frequently flash the "searching for configuration server" screen then flash back to "Starting".

      PBX hands out DHCP to the phones.

      Phones find config server through DHCP Option 66.

      Tried P330 firmware versions 4.1.1, 4.3.2, 4.8.2 and 4.9.2. 4.1.1 couldn't even get the DHCP option but all the rest have the same result after picking up the DHCP option and config package.

      Template being used for P330 only has that phone model selected, almost all configs are default and has 2 buttons configed with no actual config (removing these buttons has same affect)

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              • Assignee:
                Unassigned
                Reporter:
                hcdpurchasing HCD Purchasing
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                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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