VQ Plus: Shifting Queue Position after Callbacks

Hello! We’re having an issue where callers are initially told their position in line, but their announced position will get further back in line as they hold. So their position would progress like: 2,3,2,4… etc.

This appears to be caused when a callback places a caller at the head of the line, and increments the position of everyone else holding in queue. Customers are calling in very angry that they were first in line, then became fifth in line (due to a burst of callbacks), and held for 45 minutes when they were initially told they had a 5 minute wait time.

Sangoma: any chance we can get an update to VQ Plus that will natively allow announcing callers a place in line when they initially join the queue, which takes into account pending callbacks from the beginning?

 
OR EVEN BETTER: How about adding an option so callbacks are only called when no others are waiting in queue?  That would take care of multiple problems in one swoop and I think is really what would be the best option in many use cases.