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  1. FreePBX
  2. FREEPBX-22040

queue only play announcement when users are logged in not working

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Duplicate
    • Affects Version/s: 15.0.16.78
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:
      None
    • Bug Tracker:
      Customer Issue
    • ToDo:
    • Asterisk Version:
      Asterisk 16.14.1
    • Distro Version:
      18.04.5 LTS (Bionic Beaver)
    • Distro:
      Self Install Ubuntu

      Description

      Creating a bug report based on a topic I opened on the community forum: https://community.freepbx.org/t/queue-only-play-announcement-when-users-are-logged-in/71441/6

      It seems that the "join empty" option isnt working. I have configured a queue with the "join-empty" option set to "No" and explicitely no active Members.

      No matter what I fiddle about with the join-empty options, the caller hears the join announcement. In this case what happens is:

      • The Call gets picked up by the inbound route
      • Gets routed to a “Welcome” announcement
      • Gets routed to my Queue which has a “Join Announcement”. This announcement gets played, even when I have the “Join Empty” set to No and no Members in the queue
      • After this join announcement is played, the call automatically is routed to the Failover destination because there are no agents in my queue.

      A "queue show 500" (the queue number is 500) shows the following result:
       
      500 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 60s No MembersNo Callers

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              • Assignee:
                Unassigned
                Reporter:
                nielsl1985 Nielsl
              • Votes:
                1 Vote for this issue
                Watchers:
                6 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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