Affects Version/s: None
Fix Version/s: None
Component/s: Inbound Routes
The current CID Priority Route description is as follows:
CID Priority Route
Yes/No: Whether to designate this route as a Caller ID Priority Route. This will only affect routes that do not have an entry in the DID field. If set to Yes, calls with this CID will be routed to this route, even if there is a route to the DID that was called. Normal behavior is for the DID route to take the calls. If there is a specific DID/CID route for this CID, that route will still take the call when that DID is called.
The default priority levels are matched in the following sequence:
1. Routes with a specific DID and CID will always be first in priority.
2. Routes with a specific DID but no CID will be second in priority.
3. Routes with no DID, but with a specific CID will be third in priority.
4. Routes with no specific DID or CID will be last in priority.
Suggested solution is to include two lists of priorities, one for when CID Priority Route is enabled and a second for when CID Priority Route is disabled.
The web page may be found here: