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  1. FreePBX
  2. FREEPBX-20667

Unable to upgrade from FreePBX 10.13.66-22 to SNG7

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    Details

    • Type: Bug
    • Status: Triage
    • Priority: Minor
    • Resolution: Unresolved
    • Affects Version/s: 13
    • Fix Version/s: None
    • Component/s: FreePBX Distro
    • Labels:
      None
    • Bug Tracker:
      Customer Issue
    • Asterisk Version:
      13.18.3
    • Distro Version:
      10.13.66-64bit

      Description

      Following these instructions - https://wiki.freepbx.org/display/PPS/Upgrading+from+FreePBX+10.13.66+to+SNG7 installed the .rpm and ran the distro-upgrade. Pre-check comes back with all green check marks. After I type Y to download and continue, it runs through 138 checks (no errors), and then fails with this error;

      We have found some potential risks.
      Read the full report file ‘/root/preupgrade/result.html’ for more details.
      Please ensure you have backed up … from installation media is needed.
      Upload results to UI by the command:
      e.g. preupg -u http://example.com:8099/submit/ -r /root/preupgrade-results/preup g_results-191014173041.tar.gz .

      ######Running upgrade-tool to download and prepare upgrade #########
      Usage: redhat-upgrade-tool [options]
      redhat-upgrade-tool: error: version must be greater than 7

      ######An error occured, please check /var/log/sngupdate #########

       

       the sngupdate log shows this error;

      Error! setup_upgrade did not exit cleanly. Not enabling upgrade service

       

      I confirmed that all modules are up to date and licensed.
      Specs are x86_64 with 50GB free on the HD and its a VMware VM.
      I first tested upgrading a cloned VM, got this error and then attempted to upgrade the prod box, just to make sure it wasn't an issue with the clone.

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              • Assignee:
                Unassigned
                Reporter:
                jeepsburg Jon Tice
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                Dates

                • Created:
                  Updated: