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Type:
Bug
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Status: Closed
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Priority:
Minor
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Resolution: No Feedback
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Affects Version/s: None
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Fix Version/s: None
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Component/s: FreePBX Distro, IVR, Ring Groups
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Labels:None
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Bug Tracker:Customer Issue
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Asterisk Version:16.3.0
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Distro Version:15.0.11
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Distro:FreePBX Distro
Started with current version... Ring group combined with IVR stops routing calls after a few concession. Worked fine before current update.
Setup for call goes as like this.
Incoming call goes to IVR
IVR press 1 for ring group 601
Ring group 601 rings local extensions
Ring Group 601 time out goes to Breakout IVR.. Press 1 to call outside line (Mobile number) via ring group 613, time out to voice mail directly
Breakout IVR - Press 1 - Ring Group 613
Ring Group 613 calls outside line fails immediately and routes call to voice mail.
If I route the incoming call direct to the breakout IVR, it works perfectly.
It seems to be when there is more than one ring group in the flow of the call this happens with the current freepbx version.
I have tried moving to Asterisk 13 and 15 with the same results with Freepbx 15.0.11
