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  1. FreePBX
  2. FREEPBX-19799

do not permit callback when next in queue

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    Details

    • Type: Improvement
    • Status: Closed
    • Priority: Minor
    • Resolution: Commercial
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: VQ Plus (Commercial)
    • Labels:
      None
    • ToDo:
    • Asterisk Version:
      13.22.0
    • Distro Version:
      14.0.7.7
    • Distro:
      FreePBX Distro

      Description

      As stupid as it may sound we have customers requesting call backs while they are first in line.

      I can understand up  to a point since some calls are really long so they figure that we will call them back when the agent is free, i.e. after the call...

      I would beleive a simple switch to prevent the call back  annoucement while first in line could prevent this...

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              • Assignee:
                Unassigned
                Reporter:
                bmwtourer Serge Pelletier
              • Votes:
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                Watchers:
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                Dates

                • Created:
                  Updated:
                  Resolved:

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