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  1. FreePBX
  2. FREEPBX-19558

2nd agent in Queue of 2 agents only rings one time

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Not an issue
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:
      None
    • Bug Tracker:
      Customer Issue
    • ToDo:
    • Distro Version:
      PBXact 12.7.5-1807-1.sng7
    • Distro:
      Other

      Description

      All, I have a PBXact instance with multiple queues working properly.  I have a single queue that has 2 static agents using a linear ring method.  The 2nd agent in the queue only rings one time and then rolls back to first agent.  I also tried rrordered with the same effect.  I am now using ringall until I can find a fix.  This successfully rings both agents the defined amount of time.

      For troubleshooting, I have swapped agent positions, removed agents, deleted and recreated extensions, deleted and recreated queue, created s new queue with a different queue number.  Same effect - Second agent only rings once.

      Can someone show me a proper queue config file or point me in the right direction?  This is a weird issue I don't fully understand.

       

      Thanks!

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              • Assignee:
                Unassigned
                Reporter:
                marquis_tech marquis_tech
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                Dates

                • Created:
                  Updated:
                  Resolved:

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