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Type:
Bug
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Status: Closed
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Priority:
Minor
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Resolution: Not an issue
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Queues
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Labels:None
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Bug Tracker:Customer Issue
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ToDo:
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Distro Version:PBXact 12.7.5-1807-1.sng7
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Distro:Other
All, I have a PBXact instance with multiple queues working properly. I have a single queue that has 2 static agents using a linear ring method. The 2nd agent in the queue only rings one time and then rolls back to first agent. I also tried rrordered with the same effect. I am now using ringall until I can find a fix. This successfully rings both agents the defined amount of time.
For troubleshooting, I have swapped agent positions, removed agents, deleted and recreated extensions, deleted and recreated queue, created s new queue with a different queue number. Same effect - Second agent only rings once.
Can someone show me a proper queue config file or point me in the right direction? This is a weird issue I don't fully understand.
Thanks!