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Type:
Bug
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Status: Closed
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Priority:
Minor
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Resolution: Out of Date
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Affects Version/s: 13
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Fix Version/s: None
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Component/s: Ring Groups
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Labels:None
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Bug Tracker:Customer Issue
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ToDo:
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Asterisk Version:13.7.2
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Distro Version:13.0.187
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Distro:FreePBX Distro
Four-digit ring groups sent to external extensions result in the error message
"I’m sorry the incoming call is unavailable or has been answered by someone else."
being played regardless of the state of the call.
This affects 12 and 13. Do not have 14 installed but I don't see where it was ever reported as a bug before.
If you delete the ring group and recreate it with only three-digits it works fine. In my case, I changed it from 1001 to 199 and everything started working correctly. Recreated it with four-digits with the same error results.
More information and other reports here: https://community.freepbx.org/t/ring-group-with-external-numbers-and-confirm-enabled-drops-calls-after-one-ring-not-an-rtp-or-nat-issue/32495/16