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  1. FreePBX
  2. FREEPBX-18117

Entire incoming calls are not recorded.

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Fixed
    • Affects Version/s: 14
    • Fix Version/s: 14
    • Component/s: Inbound Routes
    • Labels:
      None
    • ToDo:
    • Asterisk Version:
      15.5.0
    • Distro Version:
      12.7.5-1807-1.sng7
    • Distro:
      FreePBX Distro

      Description

      Hello,

      Incoming calls are only being recorded when someone actually answers the line. It does not record while the IVR is playing etc.

      Everywhere is set recording to "Force", I also tried setting it to Yes.

      We tried setting "Force Answer" to Yes on the inbound route, it does not help.

       

      I found a post on the community from someone who made it work, but sure enough it's not the legit way of doing it.. https://community.freepbx.org/t/record-calls-immediately-in-freepbx-13/43014/2

      Attached is a call log.

      Let me know if you need any more info.

       

      Thanks

       

        Gliffy Diagrams

          Attachments

          1. Asterisk 13.19.1.txt
            21 kB
          2. Asterisk 15.5.0.txt
            22 kB
          3. CallLog.txt
            44 kB

            Activity

              People

              • Assignee:
                mmishra Mohit Mishra
                Reporter:
                PitzKey Itzik
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:

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