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  1. FreePBX
  2. FREEPBX-18041

SangomaCRM REST settings is not appearing in

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Works For Me
    • Affects Version/s: 14
    • Fix Version/s: None
    • Labels:
      None
    • Bug Tracker:
      Customer Issue
    • ToDo:
    • Asterisk Version:
      Asterisk v13.22.0
    • Distro Version:
       FreePBX Distro v12.7.5-1807-1.sng7
    • Distro:
      FreePBX Distro

      Description

      edit - this was caused by GUI access restrictions for the logged in Administrator - mod

      Using WEbMachine networks AMI for AWS

      SangomaCRM trial version

      This is a test install for potential hosted PBX replacement for my client.

      Need zulu screenpops to work with Zendesk CRM. Not directly supported,  need to use CRM REST to accomplish this.

      The CRM REST interface is missing from the settings menu.

      Trying to access via CRM settings page gets the attached error

      zulu and sangoma crm are EDGE versions as recommended.

      On advice of webmachine techs also upgraded restapi to EDGE.

      Nothing seems to work.

      They have advised this appears to be a sangoma module bug and suggested logging via issue tracker. 

      ]# fwconsole ma list
      No repos specified, using: [extended,commercial,standard] from last GUI settings

      --------------------------------------------------+

      Module Version Status License

      --------------------------------------------------+

      accountcodepreserve 13.0.2.2 Enabled GPLv2
      amd 13.0.1 Enabled GPLv3+
      announcement 13.0.7.1 Enabled GPLv3+
      areminder 14.0.3 Enabled Commercial
      arimanager 13.0.4 Enabled GPLv3+
      asterisk-cli 14.0.1 Enabled GPLv3+
      asteriskinfo 13.0.7.1 Enabled GPLv3+
      backup 14.0.6 Enabled GPLv3+
      blacklist 14.0.1 Enabled GPLv3+
      broadcast 14.0.1.8 Enabled Commercial
      builtin   Enabled  
      bulkhandler 13.0.14.6 Enabled GPLv3+
      calendar 14.0.2.5 Enabled GPLv3+
      callback 13.0.5.2 Enabled GPLv3+
      callerid 13.0.8.10 Enabled Commercial
      callforward 14.0.1.3 Enabled AGPLv3+
      calllimit 13.0.5.5 Enabled Commercial
      callrecording 14.0.1 Enabled AGPLv3+
      callwaiting 14.0.1.1 Enabled GPLv3+
      campon 13.0.4.1 Enabled GPLv3+
      cdr 14.0.5.14 Enabled GPLv3+
      cel 14.0.2.6 Enabled GPLv3+
      certman 14.0.2.1 Enabled AGPLv3+
      cidlookup 14.0.1.6 Enabled GPLv3+
      conferences 13.0.23.12 Enabled GPLv3+
      conferencespro 14.0.2.5 Enabled Commercial
      configedit 13.0.7.1 Enabled AGPLv3+
      contactmanager 14.0.4.7 Enabled GPLv3+
      core 14.0.18.22 Enabled GPLv3+
      cos 13.0.12.1 Enabled Commercial
      customappsreg 13.0.5.4 Enabled GPLv3+
      cxpanel 14.0.1 Enabled GPLv3
      dahdiconfig 14.0.1.1 Enabled GPLv3+
      dashboard 14.0.3.3 Enabled AGPLv3+
      daynight 14.0.1 Enabled GPLv3+
      dictate 13.0.5 Enabled GPLv3+
      digium_phones 13.0.7.4 Enabled GPLv2
      digiumaddoninstaller 13.0.1.1 Enabled GPLv2
      directory 13.0.19.5 Enabled GPLv3+
      disa 13.0.6.1 Enabled AGPLv3+
      donotdisturb 14.0.1.1 Enabled GPLv3+
      endpoint 14.0.2.97 Enabled Commercial
      extensionroutes 13.0.10.6 Enabled Commercial
      fax 14.0.2.4 Enabled GPLv3+
      faxpro 14.0.2 Enabled Commercial
      featurecodeadmin 13.0.6.4 Enabled GPLv3+
      findmefollow 14.0.1.18 Enabled GPLv3+
      firewall 13.0.56 Enabled AGPLv3+
      framework 14.0.3.13 Enabled GPLv2+
      freepbx_ha 13.0.11 Enabled Commercial
      fw_langpacks 14.0.1 Enabled GPLv3+
      hotelwakeup 14.0.1.4 Enabled GPLv2
      iaxsettings 14.0.1.4 Enabled AGPLv3
      infoservices 13.0.1.3 Enabled GPLv2+
      irc 2.11.0.7 Enabled GPLv3+
      ivr 14.0.1.2 Enabled GPLv3+
      languages 14.0.1.2 Enabled GPLv3+
      logfiles 13.0.10.4 Enabled GPLv3+
      manager 13.0.2.5 Enabled GPLv2+
      miscapps 13.0.3.1 Enabled GPLv3+
      miscdests 13.0.5 Enabled GPLv3+
      music 13.0.22.3 Enabled GPLv3+
      outroutemsg 13.0.2.1 Enabled GPLv3+
      paging 14.0.4 Enabled GPLv3+
      pagingpro 14.0.2.11 Enabled Commercial
      parking 13.0.19.8 Enabled GPLv3+
      parkpro 14.0.2 Enabled Commercial
      pbdirectory 2.11.0.6 Enabled GPLv3+
      phonebook 13.0.6.1 Enabled GPLv3+
      phpinfo 13.0.2 Enabled GPLv2+
      pinsets 13.0.8 Enabled GPLv3+
      pinsetspro 13.0.9.10 Enabled Commercial
      pm2 13.0.5 Enabled AGPLv3+
      pms 14.0.2.14 Enabled Commercial
      presencestate 14.0.1.5 Enabled GPLv3+
      printextensions 13.0.3.1 Enabled GPLv3+
      queueprio 13.0.2 Enabled GPLv3+
      queues 14.0.2.17 Enabled GPLv2+
      queuestats 14.0.1.7 Enabled Commercial
      qxact_reports 13.0.15.15 Enabled Commercial
      recording_report 14.0.1.13 Enabled Commercial
      recordings 13.0.30.12 Enabled GPLv3+
      restapi 13.0.21.1 Enabled AGPLv3
      restapps 13.0.92.18 Enabled Commercial
      ringgroups 14.0.1.4 Enabled GPLv3+
      sangomacrm 14.0.1.7 Enabled Commercial
      setcid 13.0.6.2 Enabled GPLv3+
      sipsettings 14.0.27.2 Enabled AGPLv3+
      sipstation 14.0.1.8 Enabled Commercial
      sms 14.0.4.4 Enabled Commercial
      sng_mcu 13.0.5 Enabled Commercial
      soundlang 14.0.4.6 Enabled GPLv3+
      speeddial 2.11.0.4 Enabled GPLv3+
      superfecta 14.0.7 Enabled GPLv2+
      sysadmin 14.0.14 Enabled Commercial
      timeconditions 14.0.2.13 Enabled GPLv3+
      tts 13.0.10 Enabled GPLv3+
      ttsengines 13.0.7.3 Enabled AGPLv3
      ucp 14.0.2.7 Enabled AGPLv3+
      userman 14.0.3.41 Enabled AGPLv3+
      vega 14.0.3.8 Enabled Commercial+
      vmblast 13.0.8 Enabled GPLv3+
      vmnotify 14.0.1.1 Enabled Commercial
      voicemail 14.0.1.26 Enabled GPLv3+
      voicemail_report 13.0.13.3 Enabled Commercial
      vqplus 14.0.1.5 Enabled Commercial
      weakpasswords 13.0.2 Enabled GPLv3+
      webcallback 13.0.11.2 Enabled Commercial
      webrtc 14.0.3.7 Enabled GPLv3+
      xmpp 14.0.1.14 Enabled AGPLv3
      zulu 14.0.3.34 Enabled Commercial

      --------------------------------------------------+
      [root@ip-172-31-4-120 ec2-user]#

       

        Gliffy Diagrams

          Attachments

          1. crmsetup_page.PNG
            crmsetup_page.PNG
            9 kB
          2. error_REST.PNG
            error_REST.PNG
            17 kB
          3. settings menu.PNG
            settings menu.PNG
            25 kB

            Activity

              People

              • Assignee:
                Unassigned
                Reporter:
                richardg richardg
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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