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Type:
Improvement
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Status: Closed
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Priority:
Minor
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Resolution: Fixed
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Affects Version/s: 14
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Fix Version/s: 14
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Component/s: Queues, VQ Plus (Commercial)
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Labels:None
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ToDo:
When queue announces caller positions, its not announcing the actual position, it keep changing when there is a callback number in the queue. eg: 3, 4 .... 3,2,3 etc.
solution: When the user opt for callback, immediately create a dummy Local channel add to the queue with the same position, And when the caller reaches the 1^st^ position, Either bridge caller with this dummy channel or Remove the dummy channel from queue and send the callback call to the queue with high priority