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  1. FreePBX
  2. FREEPBX-17333

Call recording settings by extension not honored if call is from a ring group

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Duplicate
    • Affects Version/s: 13
    • Fix Version/s: None
    • Component/s: Call Recording
    • Labels:
      None
    • ToDo:
    • Distro:
      FreePBX Distro

      Description

      If an extension's recording options (Inbound External Calls, Outbound External Calls, Inbound Internal Calls, Outbound Internal Calls) on the extension’s advanced tab are set to force, and a call is delivered to this extension from a ring group (who's record settings are set to dontcare), the call is not recorded.

      Calls made from this extension internal or external are recorded, as is calling the extension directly.  But if the extension gets a call from a ring group, even if the extension's settings are set to force record all calls on all 4 call types, the call will not record.  Logging shows in the call flow that the ring group checks for it's record settings, but another check is not done at the extension level when the extension answers the call from the ring group.

      Please add a check at the extension level for recording.  Thank You.

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                • Assignee:
                  Unassigned
                  Reporter:
                  bigjess007 bigjess007
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                  Dates

                  • Created:
                    Updated:
                    Resolved:

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