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Type:
New Feature
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Status: Closed
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Priority:
Minor
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Resolution: Not an issue
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Affects Version/s: None
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Fix Version/s: None
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Component/s: Broadcast (Commercial)
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Labels:None
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ToDo:
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Distro:FreePBX Distro
Hi, we have an issue with the Xact/Broadcast module, basically what we wants to accomplish is to make the Xact/Broadcast stop the call until the agents are free.
Example: we are setting up a campaign were we are connecting the client to an IVR, the IVR greeting ask the client if they want more info about the campaign press 1 to be connected to a live agent, after that they press 1 and we send the call to a Ring Group or Queue, when that is done we would like the Xact/Broadcast to stop making calls until the agents hang up the calls in case another client press 1 to be connected and the agents are busy.
We know this is a commercial module and we may have to pay for this request.
Thanks