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  1. FreePBX
  2. FREEPBX-14080

Xact Dialer - Broadcast Commercial module need to stop dialing when a call connects with the agent

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    Details

    • Type: New Feature
    • Status: Closed
    • Priority: Minor
    • Resolution: Not an issue
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Broadcast (Commercial)
    • Labels:
      None
    • ToDo:
    • Distro:
      FreePBX Distro

      Description

      Hi, we have an issue with the Xact/Broadcast module, basically what we wants to accomplish is to make the Xact/Broadcast stop the call until the agents are free.

      Example: we are setting up a campaign were we are connecting the client to an IVR, the IVR greeting ask the client if they want more info about the campaign press 1 to be connected to a live agent, after that they press 1 and we send the call to a Ring Group or Queue, when that is done we would like the Xact/Broadcast to stop making calls until the agents hang up the calls in case another client press 1 to be connected and the agents are busy.

      We know this is a commercial module and we may have to pay for this request.

      Thanks

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              • Assignee:
                tonyclewis Tony Lewis
                Reporter:
                dbonilla dbonilla
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                Dates

                • Created:
                  Updated:
                  Resolved:

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