Uploaded image for project: 'FreePBX'
  1. FreePBX
  2. FREEPBX-13931

Agent Announcement Broken When Agent Restrictions Set to "Extensions Only"

    XMLWordPrintable

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Minor
    • Resolution: Out of Date
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:

      Description

      In a queue, when we set the Agent Restrictions to "Extension Only" we see two things occur:

      1. The Agent Announcement is ignored and no longer plays.
      2. The Global Language customization (in our case, for the United Kingdom) is ignored and the default American English recordings are played for Report Hold Time.

      We saw this behavior begin after an update in mid-to-late October.

        Gliffy Diagrams

          Attachments

            Activity

              People

              • Assignee:
                Unassigned
                Reporter:
                swan@util-it.com EkhoEkho
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

                  NextupJiraPlusStatus

                  Error rendering 'slack.nextup.jira:nextup-jira-plus-status'. Please contact your Jira administrators.