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  1. FreePBX
  2. FREEPBX-1354

Specific incoming call routing based on received Caller ID

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    Details

    • Type: New Feature
    • Status: Closed
    • Resolution: Works For Me
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Core - Trunks/Routing
    • Labels:
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      Description

      Now that you have a blacklist module, perhaps you might consider the ability to enable other types of call treatment or routing based on incoming caller ID. My specific request is to allow calls with certain, specific incoming caller ID's to be routed directly to a specific extension, a ring group, or other destination, bypassing the IVR (so, for example, calls from someone's home number would go directly to their phone, or to a ring group that would ring their phone first, and only if they did not answer go to the IVR).

      Other possible actions should be to send the call directly to a specific users' voicemail (playing their normal voicemail "unavailable" message first), return a permanent "line busy/engaged" condition (useful for annoying callers that you don't want to overtly blacklist), or to play a specific system recording and disconnect. This would be in addition to the existing blacklist option. But personally those actions are not of as high a priority as being able to route calls with a specific Caller ID to a specific extension or ring group (though others may feel differently).

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              • Assignee:
                Unassigned
                Reporter:
                wild goose wild goose
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                Dates

                • Created:
                  Updated:
                  Resolved:

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