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Type:
New Feature
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Status: Closed
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Priority:
Minor
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Resolution: Out of Date
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Affects Version/s: 13
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Fix Version/s: None
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Component/s: Endpoint (Commercial)
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Labels:None
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Asterisk Version:13.5.0
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Distro Version:10.13.66
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Distro:FreePBX Distro
The default settings on Polycom phones ring once when they are paged befor auto pickup. This is confusing because people often reach for the phone thinking they have a call. It is also redundant because FreePBX plays a beep after pickup. The beep can be disabled, but that doesn't work well on systems with mixed hardware manufacturers.
Alternatively, SIP-Interop.cfg can be modified to auto-answer without ringing on paging.
In SIP 5.4.0 (Firmware 1.09) the following section needs to be modified.
<se.rt.ringAutoAnswer
se.rt.ringAutoAnswer.callWait="callWaiting"
se.rt.ringAutoAnswer.micMute="0"
se.rt.ringAutoAnswer.name="Ring Auto Answer"
se.rt.ringAutoAnswer.ringer="ringer2"
se.rt.ringAutoAnswer.timeout="2000"
se.rt.ringAutoAnswer.type="ring-answer"
>
</se.rt.ringAutoAnswer>
To change the behavior, delete st.rt.ringAutoAnswer.ringer and st.rt.ringAutoAnswer.timeout and change st.rt.ringAutoAnswer.type to "answer". The resulting config looks like this:
<se.rt.ringAutoAnswer
se.rt.ringAutoAnswer.type="answer"
se.rt.ringAutoAnswer.callWait="callWaiting"
se.rt.ringAutoAnswer.micMute="0"
se.rt.ringAutoAnswer.name="Ring Auto Answer"
>
</se.rt.ringAutoAnswer>
Having a simple GUI way of configuring this with one button would be helpful.