Details

    • Type: Feature Requests Feature Requests
    • Status: Closed (View Workflow)
    • Resolution: Out of Date
    • Affects Version/s: 2.9
    • Fix Version/s: None
    • Component/s: Ring Groups
    • Labels:
      None
    • Backend Engine:
      All
    • Confirmation:
      Unreviewed
    • ToDo:

      Description

      I could use a queue or ring group strategy that would work like a combination of random + memoryhunt + confirmation. I can find no way to do this with the current arrangement of queues and ring groups.

      This is for low-volume, high importance calls.

      1. I have incoming calls that need to be distributed randomly to a group of static agents (call them A, B, C and D)
      A. For each call entering the queue, it would generate a random ring order (for instance, C, D, A, B)
      2. I would like memory hunting (FreePBX-style, not Nortel)
      A. Our example call would ring C (for n seconds), then C + D (for n), then C + D + A until answered
      B. or timeout to alternate destination
      4. Calls will require confirmation the way that ring groups do it, i.e., not just for follow-me but for ALL calls.

      I cannot do this with a simple ring group; ring groups currently have memoryhunt, but not rmemoryhunt, which is what I need.

      Any thoughts on how to accomplish this without custom code and database lookups?

      Thanks,
      jermudgeon

        Activity

        Hide
        Philippe Lindheimer added a comment -

        jermudgeon,

        We don't control the queue ring strategies, we just what Asterisk provides. For ring groups we do provide the strategies though. I'll leave the request open but would suggest you actually post to the forums and see if others might provide you with ideas on how you might get close to what you are trying to accomplish.

        Show
        Philippe Lindheimer added a comment - jermudgeon, We don't control the queue ring strategies, we just what Asterisk provides. For ring groups we do provide the strategies though. I'll leave the request open but would suggest you actually post to the forums and see if others might provide you with ideas on how you might get close to what you are trying to accomplish.

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          • Assignee:
            Unassigned
            Reporter:
            wsfadmin
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              Updated:
              Resolved:

              Development